Shipping Policy | Pure Tallow Delivery South Africa
Shipping Policy | Pure Tallow Delivery South Africa
Pure Tallow's shipping policy is simple: free shipping on every order, anywhere in South Africa. We deliver your grass-fed beef tallow, lamb tallow, and skincare products in 3-5 business days via Courier Guy express shipping and standard shipping 5-7 working days— safely packaged and tracked from dispatch to your door.
Free Shipping Across South Africa
At Pure Tallow, we believe premium quality shouldn't come with premium shipping costs. That's why we offer free shipping on all orders throughout South Africa.
Delivery Information
Delivery Timeframe
Orders are typically delivered within 5-7 business days from the date of dispatch for standard delivery while 3-5 will be our express shipping. Please note that business days exclude weekends and public holidays.
Courier Service
We partner with Courier Guy, one of South Africa's most reliable courier services, to ensure your Pure Tallow products arrive safely and on time.
Coverage Area
We currently ship to all addresses within South Africa. Unfortunately, we do not offer international shipping at this time.
Order Processing
Processing Time
Orders are processed and dispatched within 5-7 business days of payment confirmation. You will receive a tracking number via email once your order has been dispatched.
Order Tracking
Once your order ships, you'll receive:
- Email confirmation with tracking number
- Courier Guy tracking link to monitor your delivery
- SMS updates on delivery progress
Delivery Address
Please ensure your delivery address is complete and accurate. We deliver to:
- Residential addresses
- Business addresses
- PO Boxes (where Courier Guy service is available)
Important: Please provide a contact number where you can be reached during business hours in case the courier needs to contact you.
Product Care During Transit
Our grass-fed tallow is shelf-stable and travels well. However, during hot summer months, your tallow may soften or liquify during transit. This is completely normal and does not affect the quality of the product. Simply allow it to cool and solidify at room temperature or refrigerate upon arrival.
Delivery Issues
Delayed Deliveries
While we strive for timely delivery, occasional delays may occur due to:
- Remote or rural locations
- Extreme weather conditions
- Public holidays
- Courier service disruptions
If your order hasn't arrived within 10 business days, please contact us immediately and we'll investigate.
Failed Delivery Attempts
If the courier is unable to deliver your order, they will:
- Leave a notification card
- Attempt redelivery on the next business day
- Contact you via phone or SMS
After 3 failed delivery attempts, your order will be returned to us. You can arrange for redelivery or collection at your nearest Courier Guy depot.
Damaged or Missing Items
We take great care in packaging your order. However, if your items arrive damaged or if anything is missing:
- Take photos of the packaging and damaged items
- Contact us within 48 hours
- Include your order number and photos
- We'll arrange a replacement or refund immediately
Contact Us
Have questions about your delivery? We're here to help!
- Phone: 069 854 2741
- Email: infopuretallow@gmail.com
- Response time: Within 24 hours on business days
Last updated: March 2026