Returns & Refunds Policy
Our Commitment to Your Satisfaction
At Pure Tallow, we stand behind the quality of our grass-fed tallow products. We want you to be completely satisfied with your purchase. If for any reason you're not happy, we're here to make it right.
Return Window
You may return any product at any time - we have no time limit on returns. Whether it's been 30 days , if you're not satisfied, we want to hear from you.
Return Conditions
Unopened Products
Unopened products in their original packaging are eligible for a full refund to your original payment method.
Opened Products
We understand you may need to try our tallow to see if it works for you. Opened products are eligible for store credit equal to the full purchase price, which you can use toward any future Pure Tallow purchase.
Why store credit for opened items? As a food-grade product, we cannot resell opened tallow for safety and quality reasons. Store credit allows us to offer you flexibility while maintaining our quality standards.
What You Can Choose
When you return a product, you can choose:
- Full Refund - Money back to your original payment method (unopened items)
- Exchange - Swap for a different product or size
- Store Credit - Credit toward your next purchase (opened items)
Return Shipping
We cover all return shipping costs. Simply contact us and we'll arrange for Courier Guy to collect your return at no cost to you.
How to Return a Product
Returning a product is easy:
- Contact us - Email infopuretallow@gmail.com or call 069 854 2741
- Provide details - Share your order number and reason for return
- Choose your option - Let us know if you want a refund, exchange, or store credit
- We arrange collection - We'll schedule Courier Guy to collect at your convenience (free of charge)
- Receive your refund/credit - Processed within 3-5 business days of receiving your return
Damaged or Defective Products
If your product arrives damaged, defective, or incorrect:
- Contact us within 48 hours of delivery
- Send photos of the product and packaging
- We'll send a replacement immediately at no cost
- You keep or dispose of the damaged product (no need to return it)
Refund Processing Time
Refunds: Processed within 3-5 business days of receiving your return. Depending on your bank, it may take an additional 5-10 business days for the refund to appear in your account.
Store Credit: Issued immediately upon receiving your return. You'll receive a unique code via email to use on your next purchase.
Exchanges: New product ships within 1-2 business days of receiving your return.
Non-Returnable Items
The following items cannot be returned:
- Products that have been contaminated or improperly stored
- Products purchased from unauthorized third-party sellers (not from puretallow.co.za)
Quality Guarantee
Our grass-fed tallow is:
- Sourced from South African grass-fed cattle and lamb
- Rendered using traditional methods
- Free from additives, preservatives, and chemicals
- Packaged in food-grade containers
If your tallow doesn't meet these standards, we'll make it right - no questions asked.
Questions About Returns?
We're here to help!
- Phone: 069 854 2741
- Email: infopuretallow@gmail.com
- Response time: Within 24 hours on business days
Last updated: March 2026